INSURANCE INFORMATION
ONLINE CUSTOMER SERVICE CENTER


A letter was sent to you because we either did not receive a copy of your policy renewal or reinstatement from your insurance agent or company, your deductibles are too high, or we are not listed as Loss Payee. We are asking for your help to show us that you are meeting these requirements. If you have insurance with the required Comprehensive and Collision coverage, naming us as Loss Payee, please go to our Insurance Information Form and provide us with your insurance data.

Frequently Asked Questions:

Question: What do I do Now?

Answer:
If you have insurance, you may go to the Insurance Information Form and provide us with your data under the strict security. We will contact your insurance agent to verify the data on the form is correct.


Question: How can I provide you with this information? 

Answer:
1. You can complete the Insurance Information Form and we will contact your agent to verify coverage.
2. You or your agent may contact the Insurance Service Center using the number on the letter to obtain information regarding the rrequired insurance information for your account.
3. You or your insurance agent can mail a copy of your current insurance policy to the address on the upper-left-hand corner of the letter we sent.


Question: I have insurance; why did I get this letter?

Answer:
This letter was sent because we did nor receive a copy of your current coverage. Generally, this is handled by your insurance agent or company. One of the reasons we may not have received your insurance policy is that we are not listed as Payee, or the address that your insurance agent/company has is incorrect. Our correct name and address are in the upper-left-hand corner of the letter we sent. You may have received this letter because the insurance policy sent to us did not have the required Comprehensive and Collision coverage. Our requirements are at a max of $500/$500. If your letter states that your insurance has expired, we have not received a copy of your reinstated policy. If you have insurance with the required Comprehensive and collision coverage, name and address of Payee, please go to your Insurance Information Form and provide us with your insurance information as requested.


Question: What happens if I don't buy insurance?

Answer:
If you do not buy your own insurance, we may buy insurance to protect our collateral. The insurance we buy will generally be much more expensive than what you can buy yourself. The loan agreement you signed with us allows us to add the premium for the insurance to your loan and increase the payments to cover the cost. The insurance we purchase will primarily cover our interest in your vehicle. It does not offer you the protection you can get when you buy your own insurance. The insurance we purchase will not provide the liability coverage which the State requires you to maintain. We strongly urge you to purchase your own insurance.


Question: What should I do if I don't have insurance?

Answer:
Since maintaining your insurance coverage on your vehicle is a condition of your loan you should contact the insurance agency or company of your choice and purchase at least Comprehension and Collision coverage naming us as the Loss Payee. You will find our name and address on the upper-left-hand corner of the letter we sent you. There are many insurance agents and companies posted on the Web. To find them, enter auto insurance quotes in your search engine.


Question: Why do I need to provide my insurance information?

Answer:
As one of the conditions of granting your loan, you are required to maintain Comprehension and Collision coverage protecting your interest until your loan is paid in full. You will find this on your Loan Agreement. By giving your insurance agent our name and address as Loss Payee, we will generally receive a copy of any change to your coverage.


Send us Your Questions
If you have any questions for us that you cannot find in our frequently asked questions or on other areas of this web-site, please feel free to Contact Us.

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