Core Conversion

Artesia Credit Union Core Conversion

Artesia Credit Union is excited to announce that we are upgrading to a new core banking system on
Monday May 3rd.

Our core banking system is the computer software responsible for primary credit union functions such as handling deposits and withdrawals, processing loan payments, and online and mobile banking, to name a few.

Improving Our Service to You

Upgrading our core system will position Artesia Credit Union for the future by introducing new technology that will enable us to expand our services and improve processing efficiency to better serve our members. While the changes will primarily affect our internal departments, members may notice some differences in our online and mobile banking, and a new look to monthly statements.  We are also adding an audio teller service!

 

Safety and Security FAQs

Q: Will my account and financial information stay secure during the core conversion process? 
A: Yes, keeping your personal data and account information secure and private is a top priority for us. The core conversion process will not compromise the security of your information in any way.

Q: Will my funds be safe and secure? 
A: Your funds will remain safe and secure. All Artesia Credit Union accounts are federally insured in accordance with National Credit Union Administration (NCUA) regulations for up to $250,000.

Q: Will I have access to my funds during the conversion? 
A: During the system conversion, Artesia Credit Union will be closed and all transactional services will be unavailable from 4 p.m. Friday, April 30th until 8 a.m. Monday, May 3rd.  Online and mobile banking will not be available until Monday, May 3rd at approximately 8 am.  In addition, limits will be placed on Debit and ATM transactions during this time frame. 

Q: Will my account number and checking account number change? 
A: No, but members who use online and mobile banking may be required to reset their login and password. More information will be provided about this at a later date.

Q: Will I have access to my statements online?
A: Yes, we have included 12 full months of your statement history in our new online banking. 

We are looking forward to the new changes, and we hope you are too. If you have any questions, we encourage you to contact us at 575-748-9779.